Gaming should be fun, not a source of stress. At eb99, we believe every player should play with awareness — knowing their limits and enjoying the experience. Our responsible gaming policy is always in place to keep your experience safe and healthy.
Eb99 doesn't just entertain — it looks out for your mental and financial well-being too. Explore our six core initiatives.
Decide in advance how long you want to play each day. eb99 lets you set daily, weekly, and monthly session limits to help keep your gaming habits in check.
Set a limit on how much you deposit within a given period. Once set, it takes effect immediately, and any increase requires a 24-hour waiting period.
If you feel your gaming is getting out of control, you can temporarily or permanently close your account at any time. Self-exclusion options are available from 6 months up to 5 years.
Eb99 strictly prohibits anyone under 18 from using the platform. Age verification is carried out at registration and may be requested again at any stage.
Stay aware of your gaming habits. Our self-assessment questionnaire will help you understand whether you're gaming for fun or if it's becoming a concern.
If needed, we can connect you with professional counselors and support organizations. Asking for help is a sign of strength, not weakness.
Responsible gaming means treating gaming as a form of entertainment — not a source of income or a way to solve problems. At eb99, responsible gaming is a core principle, not just a talking point. We believe gaming truly serves its purpose only when players engage mindfully, within their means, and for the joy of it.
The key principles of responsible gaming include: setting time and spending limits, keeping expectations realistic, paying attention to your mental state while playing, and taking breaks when needed. eb99 provides a range of practical tools and support services to help put these principles into practice.
Gaming should never have a negative impact on your daily life, family relationships, or financial stability. If you feel gaming is affecting other areas of your life, that's a warning sign — and eb99 takes that seriously.
Remember: responsible play doesn't mean less fun — it means more sustainable, long-term enjoyment.
We don't always notice when gaming starts becoming a problem. Watch out for these warning signs:
If you notice any of the above signs in yourself, reach out to our 24/7 support team. We're here to help — no judgment, no pressure.
Eb99 has developed several effective player protection tools. You can activate them anytime from your account settings, and everything is handled with complete confidentiality.
A pop-up reminder will appear at set intervals, letting you know how long you've been playing and how much you've spent. That moment of awareness helps you decide — keep going or take a break.
If you feel you need a break but are not ready for a long-term step like self-exclusion, you can set a cooling-off period of 24 hours to 30 days. You will not be able to log in to your account during this time.
Decide in advance the maximum amount you're comfortable losing within a set period. Once you hit that limit, the system will automatically alert you and stop play if necessary.
You can view a detailed record of your gaming history, wins and losses, and time spent — anytime you need it. Transparency is the foundation of responsible gaming.
Limit setting is one of eb99's most important responsible gaming features. The table below outlines the different limit types and when they take effect:
| Limit Type | Duration | Effective Period | Status |
|---|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | Immediate (for decreases) | Active |
| Session Time Limit | Per Session | Immediate | Active |
| Loss Limit | Daily / Weekly / Monthly | Immediate (for decreases) | Active |
| Bet Limit | Per Bet | Immediate | Active |
| Cooling-Off Period | 24 hours – 30 days | Immediate | Active |
Requests to increase a limit require a 24-hour waiting period, as this prevents snap decisions made in the heat of the moment.
Self-exclusion is the most powerful responsible gaming tool available. If you feel you need an extended break from gaming, you can close your account for a set period of time.
Click the "Responsible Gaming" option in the profile menu.
Select the "Self-Exclusion" option and set your preferred duration.
Exclusion options are available for 6 months, 1 year, 2 years, 5 years, or permanently.
Verify your identity and confirm your decision. It will take effect immediately.
Once self-exclusion is active, your account cannot be reactivated before the chosen period ends. For permanent exclusion, the account will be closed for good.
Eb99 strictly prohibits anyone under 18 from using the platform. This isn't just a rule — it's our ethical responsibility.
Age verification is carried out every time a new account is opened. Additional documents may be requested in cases where there is any suspicion.
Parents are advised to use parental control software on their devices.
Age may be re-verified at any time using a national ID or passport.
If you suspect a minor is using the platform, please notify us immediately.
If you are a parent and believe your child is using this platform, please contact our support team immediately. We will act quickly and handle everything with complete confidentiality.
Answer the following questions honestly. If more than three of your answers are "yes", consider seeking professional support.
These questions are not a clinical diagnosis — they're here to help you reflect on your habits. Always seek professional advice if you feel you need it.
You don't have to face it alone. eb99's support team and external professional organizations are ready to help. Reaching out is never a sign of weakness — it takes courage.
Eb99's live chat is available 24/7, seven days a week. Reach out anytime with any concern.
Reach out by email in complete confidence. Our specialist team will respond within 24 hours.
Eb99 believes responsible gaming is an ongoing commitment. We regularly update our tools, policies, and support services to ensure every player gets the best possible protection. Your safety and enjoyment are both our priority.
Follow these responsible gaming guidelines, know your limits, and always keep gaming what it should be — entertainment. Our goal is for every experience at eb99 to be enjoyable, safe, and memorable.
Get the best experience in a safe gaming environment. Register today and enjoy your time with our responsible gaming tools.