Eb99 believes your personal data belongs to you alone. That is why we operate with internationally standard SSL encryption, strict data policies, and a commitment to full transparency. Reading this Privacy Policy will give you a clear picture of where your data goes, how it is used, and what rights you hold.
Protecting your privacy is both our technical responsibility and our ethical obligation. See how we make sure that happens.
All data transmissions on eb99 are secured with bank-grade 256-bit SSL encryption. Your login details, payment information, and personal data are exchanged exclusively through fully encrypted channels.
Your personal information is never sold, rented, or transferred to unauthorized third parties. Your data is not shared for marketing purposes without your explicit consent.
Payment data is processed in accordance with the international PCI DSS standard. Transactions via Mobile Banking, Nagad, Rocket, or Upay are fully safe and secure.
What data is collected, why it's collected, how long it's kept, and how it's used — everything is clearly stated in this privacy policy. There are no hidden agendas.
You can request to view, correct, or delete your data at any time. Ensuring you have full control over your information is our goal.
Eb99's systems are regularly audited by independent third-party security experts. Any vulnerabilities are identified and resolved promptly to ensure your information remains protected at all times.
Eb99 (hereinafter referred to as "we", "the platform", or "eb99") is a trusted online gaming and casino service provider in Bangladesh. This Privacy Policy explains what information we collect when you use the eb99 website, mobile app, and related services — how that information is used and protected, and what rights you have regarding your data.
By using eb99, you consent to the collection and use of your information as described in this Privacy Policy. If you disagree with any part of this policy, please discontinue use of our services and reach out to our support team.
This Privacy Policy may be updated at any time. Any changes will be reflected on this page, and significant updates will be communicated via email or platform notification.
Eb99 collects only the information necessary to provide its services. No unnecessary or excessive data is collected. The types of information we collect include:
| Data Type | Purpose of Collection | Mandatory? |
|---|---|---|
| Name & Contact | Account Creation & Contact | Yes |
| Date of Birth | Age Verification (18+) | Yes |
| Payment Number | Transaction Processing | Yes |
| NID/Passport | KYC Verification | For Withdrawals |
| IP & Device | Security & Fraud Prevention | Automatic |
| Cookies | Session & Preference Storage | Optional |
Eb99 collects your information through several methods. Each approach is transparent and carried out with your consent.
You provide information directly through the registration form, the KYC verification process, and when contacting the support team. This information is used only for its intended purpose.
When you use the eb99 website or app, certain technical information is collected automatically — such as your IP address, browser details, and gaming session logs. This data is used to maintain system security and improve service quality.
Some information may be verified through trusted third-party services for identity verification and fraud detection. Only the minimum data required by law will be used in such cases.
Eb99 uses the data it collects solely for the purposes listed below. Your information is never used for any other purpose.
We never sell your data to advertisers. Your consent is always obtained before any marketing communication, and you can withdraw it at any time.
Eb99 uses industry-leading security technology to protect your data. Our security infrastructure operates across the following layers:
If you suspect a security breach, change your password immediately and notify the support team. We are committed to informing users of any breach within 72 hours.
Eb99 retains your data only for as long as necessary. All information is kept while your account remains active. After account closure, certain data may be retained for a defined period to meet legal and regulatory obligations.
| Data Type | Retention Period |
|---|---|
| Account Information | 5 years after account closure |
| Financial Transaction Records | 7 years after the last transaction |
| KYC Verification Documents | 5 years after account closure |
| Gaming Log | 3 Years |
| Support Contact | 2 Years |
| Cookie Data | At session end or up to 1 year maximum |
Once the retention period expires, data is securely deleted or anonymized. You may also request data deletion when closing your account, though some information may be retained due to legal obligations.
Every registered user on eb99 has the following rights over their own information. These rights are completely free to exercise and can be invoked at any time.
You have the right to know and see what information we hold about you.
You have the right to request correction of any inaccurate or outdated information.
You may request deletion of your data under certain circumstances.
You may request that we restrict the processing of your data for specific purposes.
You may request a copy of your data in a commonly used format.
You have the right to opt out of marketing communications at any time.
To exercise any of these rights, please contact our support team. We will endeavor to respond to your request within 30 business days.
Eb99 strictly prohibits use of its services by anyone under the age of 18. We do not knowingly collect information from minors. Age is verified at registration, and additional documents may be requested in cases where there is any doubt.
If we believe we have inadvertently collected information from a minor, the account will be suspended immediately and all associated data will be deleted. Parents or guardians can contact our support team regarding this matter.
Eb99 may update this Privacy Policy from time to time. Depending on the nature of the changes, we will notify you in the following ways:
Continued use of our services after a policy update will be considered acceptance of the revised terms. We recommend visiting this page regularly.
If you have any questions, concerns, or complaints regarding this Privacy Policy, please reach out to our dedicated support team. We are ready to assist you with any privacy-related matter.
Eb99 takes your privacy seriously. Enjoy Live Casino, slots, and much more in a secure environment — your information is fully protected.