Legal Document

eb99 Terms and Conditions — Please read carefully before registering

By creating an account or playing any game on eb99, you confirm that you fully agree to these Terms and Conditions. Please read each clause carefully — they define your rights and responsibilities.

Last Updated: January 2026
Key Points
Terms & Conditions Key Points

Please pay particular attention to these six points — they directly affect your gaming experience.

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Age verification is mandatory

The minimum age to open an account with eb99 is 18. Failure to verify your age will result in immediate account closure, and your balance may be forfeited.

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Bonus Wagering Requirements

Each bonus must meet a specific wagering requirement before it can be withdrawn. Please read the terms carefully before accepting any bonus.

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One Person, One Account

Only one account is permitted per person, device, IP address, or payment method. Creating multiple accounts may result in bonus forfeiture and a permanent ban.

Fast Withdrawal Processing

Withdrawals on verified accounts are generally completed within 15–30 minutes. Delays may occur if KYC is incomplete.

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Data Security Guaranteed

Your personal and financial data is protected by SSL encryption. No data is sold or transferred to any third party.

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Fair Dispute Resolution

Any complaints or disputes can be resolved through the eb99 support team. Game outcomes are determined by RNG and are not subject to any external interference.

1. Introduction & Consent

Eb99 (hereinafter referred to as the "Platform" or "we") is a leading online gaming and casino service provider in Bangladesh. These Terms and Conditions apply to the use of the eb99 website, mobile application, and all related services.

By creating an account, logging in, or playing any game on eb99, you acknowledge that you have fully read, understood, and agreed to abide by these Terms and Conditions. If you do not agree to these terms, please refrain from using the Platform.

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These Terms and Conditions are subject to change at any time. Continued use of the Platform following any update constitutes your acceptance of the revised terms. We recommend revisiting this page regularly.

This agreement creates a legally binding obligation between you and eb99. The Platform reserves the right to suspend or close any user's account at any time if these Terms and Conditions are violated.

2. Account Registration & Eligibility

2.1 Age & Eligibility Requirements

You must be at least 18 years of age to register an account with eb99. By signing up, you confirm that you are legally eligible to participate in online gaming. eb99 may request a government-issued ID for age verification at any time.

2.2 One Person, One Account Policy

Each individual may hold only one eb99 account. Creating multiple accounts using the same device, IP address, email, or payment method is strictly prohibited. Any violation of this rule may result in all associated accounts being closed and any bonuses or winnings being forfeited.

2.3 Accuracy of Registration Information

You are required to provide accurate, complete, and up-to-date information at the time of registration. Creating an account using false or misleading information is prohibited. eb99 reserves the right to verify your identity at any time.

  • Full Name (as per National ID)
  • Correct Date of Birth
  • A valid mobile number and email address
  • Correct Current Address

2.4 Account Security

It is your responsibility to keep your account password and login credentials strictly confidential. eb99 is not responsible for any unauthorised use of your account. If you notice any suspicious activity, contact our support team immediately.

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Creating an account on behalf of another person or using someone else's information is strictly prohibited and may result in legal action.

3. Bonuses & Promotions

Eb99 regularly offers welcome bonuses, reload bonuses, cashback, and various promotional offers. Each bonus has its own terms, which are detailed on the relevant promotions page.

3.1 Wagering Requirements

All bonuses must meet the applicable wagering requirements before a withdrawal can be made. For example, if a bonus carries a 20x wagering requirement and you receive a BDT 1,000 bonus, you must place a total of BDT 20,000 in bets before withdrawing.

3.2 Bonus Usage Rules

  • Each bonus may only be used once
  • A maximum bet limit may apply when playing with bonus funds
  • Some games contribute at different rates toward wagering requirements
  • Bonuses will be automatically cancelled upon expiry
  • Your account must be fully verified to be eligible for bonuses

3.3 Bonus Abuse

Any attempt to abuse the bonus system — whether through multiple accounts, a family member's account, or any other means — will result in the forfeiture of all bonuses and related winnings, and may lead to permanent account closure.

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Eb99 reserves the right to modify, suspend, or cancel any promotion at any time. In any dispute relating to bonuses, the decision of eb99 shall be final.

4. Payments & Withdrawals

4.1 Deposit Rules

Deposits on eb99 can be made via Mobile Banking, Nagad, Rocket, and Upay. The minimum deposit is BDT 300, while the maximum limit varies depending on the payment method. Deposits are generally credited instantly or within a few minutes.

4.2 Withdrawal Rules

Your account must have completed KYC verification before you can make a withdrawal. Verified accounts are typically processed within 15–30 minutes. However, some cases may require additional verification and can take up to 24 hours.

  • Minimum withdrawal limit: BDT 500
  • Withdrawals can only be made to your registered payment number
  • Payments to third-party accounts are not accepted
  • Withdrawals will be held until bonus wagering requirements are completed

4.3 Transaction Verification

To prevent suspicious transactions and money laundering, eb99 reserves the right to hold any withdrawal request and request additional documentation. Compliance with international AML (Anti-Money Laundering) policy is a mandatory obligation for us.

5. Prohibited Activities

Participation in any of the following activities will result in immediate account closure, possible forfeiture of all balances and winnings, and legal action where necessary:

  • Using bots, scripts, or automated software to play games
  • Collusion or conspiring with other players to gain an unfair advantage
  • Money laundering or any illegal financial activity
  • Bonus abuse through multiple accounts
  • Exploiting system vulnerabilities or bugs for unfair advantage
  • Stealing or hacking another user's account information
  • Threatening, harassing, or abusive behavior on the platform
  • Registering with a false identity
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Eb99 uses advanced technology and data analytics to detect suspicious activity. Any attempt to engage in prohibited conduct will automatically trigger a system alert.

6. Privacy & Data Protection

Eb99 takes the protection of your personal data seriously. We comply with SSL encryption and international data protection standards. Our full Privacy Policy On This Page Available.

Your information is used solely for service delivery, identity verification, and compliance with legal obligations. It is never sold to third parties for marketing purposes.

You can contact our support team at any time to update your information, close your account, or request deletion of your data.

7. Responsible Gaming

Eb99 firmly believes that gaming should be a form of entertainment, not an addiction. That is why we have put in place a number of player protection measures.

  • Deposit Limits: You can set your own daily, weekly, or monthly deposit limits
  • Session Time Limit: Tools to manage and control your gaming session time are available
  • Self-Exclusion: Option to temporarily exclude yourself from the Platform for a set period
  • Reality Check: You will receive periodic reminders about the time you have spent gaming

If you are experiencing gambling-related issues, please contact our Responsible Gaming Visit the page or contact our support team.

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No person under the age of 18 is permitted to open an account or play on eb99. Parents and guardians are encouraged to use parental controls to prevent minors from accessing online gaming platforms.

8. Account Suspension & Closure

8.1 eb99's Rights

Eb99 reserves the right to temporarily or permanently suspend any account, for any reason and without prior notice. In particular, violations of these Terms and Conditions will result in immediate action.

8.2 Closure at User Request

You may request to close your account at any time. Please withdraw any remaining balance before closure. Once the account is closed, all bonuses and unused promotional credits will be forfeited.

8.3 Forfeiture Conditions

If an account is closed due to a terms violation, eb99 reserves the right to forfeit the balance. However, in justified cases, a refund of verified real-money deposits may be considered.

9. Limitation of Liability

Eb99 is not liable for any loss arising from technical errors, server outages, internet disruptions, or third-party service failures. All game outcomes are fully governed by an RNG (Random Number Generator), ensuring fairness at all times.

Gaming involves risk. You play at your own discretion and at your own risk. eb99 is not responsible for any financial losses resulting from your gaming decisions.

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If an incorrect credit or payment occurs due to a technical error, eb99 reserves the right to correct it, even if the funds have already been withdrawn.

10. Changes & Amendments

Eb99 reserves the right to change, amend, or update these Terms and Conditions at any time. Users will be notified of significant changes via email or platform notification.

Continued use of the platform after any changes have been made will be considered your acceptance of the updated terms. We recommend visiting this page regularly to stay informed.

11. Contact & Support

If you have any questions or concerns regarding these Terms and Conditions, please contact our support team. We are available 24/7.

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Live Chat
24/7 Instant Support
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Email Support
General Questions
About the Terms & Conditions Frequently Asked Questions

To register an account with eb99, you must be at least 18 years of age and have an active mobile number and email address. KYC verification using your national ID will be required before you can make any withdrawals.

No, bonus funds cannot be withdrawn directly. Each bonus requires a specific wagering requirement to be met before withdrawal. Full wagering conditions are outlined in the relevant promotion details.

Withdrawals on verified accounts are typically processed within 15 to 30 minutes. However, if KYC is incomplete or additional verification is required, processing may take up to 24 hours.

Multiple accounts are strictly prohibited. Violations will result in the immediate closure of all associated accounts, forfeiture of all bonuses and related winnings, and a permanent ban on opening new accounts.

Users will be notified of significant changes via registered email or platform notification. The "Last Updated" date at the top of this page is also kept current at all times.
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Create your account in accordance with the eb99 Terms and Conditions and enjoy safe, responsible gaming. Live Casino, slots, and much more await.

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